Customer Service Level 1 Certificate – 10378 Vocational Qualifications (Certification only) Ebooks
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Customer Service Level 1 Certificate – 10378 Past Papers
Customer Service Level 1 Certificate – 10378 Specification
Customer Service Level 1 Certificate – 10378 Notes
Customer Service Level 1 Certificate – 10378 Other Resources
Updates
20 September 2019 : Customer Service Level 1 Certificate – 10378 ebooks and other quick revision resources are now available.
Vocational Qualifications (Certification only) Customer Service Level 1 Certificate Ebooks
Qualification update
This qualification reflects the skills and knowledge required of people considering, or working in a role which involves dealing directly with customers.
All units are assessed using the verified model.
Benefits
- Combined qualification containing both knowledge and competence units
- Ideal for use in Traineeships
- Based on the revised Customer Service National Occupational Standards (NOS)
- An ideal stepping stone onto Customer Service Apprenticeship qualifications.
You may find the part useful :p
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