Contact Centre Operations Level 4 NVQ Diploma – 10269 Notes

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Updates

15 September 2019 : Contact Centre Operations Level 4 NVQ Diploma – 10269 notes and other quick revision resources are now available. 

Vocational Qualifications (Certification only) Contact Centre Operations Level 4 NVQ Diploma Notes

Qualification update

This qualification is suitable for people who manage Contact Centre functions, who have more general managerial or technical responsibilities, or who occupy a specialist internal consultancy role within their organisation, and hold a position that will allow them to influence decision making and shape how contact centre operations are delivered inside or outside their organisation.

Benefits

  • New QCF qualifications are mapped to the latest National Occupational Standards
  • Both competence and knowledge elements of apprenticeship frameworks available from OCR
  • Centres can remain with OCR and benefit from established relationship and customer support
  • Increasing demand from industry for employees with good customer facing skills.

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