Customer Service Level 2 Diploma – 10379 (from 2014) Notes

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Customer Service Level 2 Diploma – 10379 (from 2014) Specification

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Updates

15 September 2019 : Customer Service Level 2 Diploma – 10379 (from 2014) notes and other quick revision resources are now available. 

Vocational Qualifications Customer Service Level 2 Diploma Notes

Qualification Update

This qualification is designed for those taking an Intermediate Apprenticeship in Customer Service. It reflects the skills and knowledge required of people working in a customer service role.

It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.

All units will be assessed using the verified model.

Benefits

  • Combined qualification containing both knowledge and competence units
  • To be included in the Intermediate Customer Service Apprenticeship framework
  • Based on the revised Customer Service National Occupational Standards (NOS).

Letters of endorsement from employers and/or educational institutions

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