Customer Service Level 3 Diploma – 10380 (from 2014) Notes
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Updates
15 September 2019 : Customer Service Level 3 Diploma – 10380 (from 2014) notes and other quick revision resources are now available.
Vocational Qualifications Customer Service Level 3 Diploma Notes
Qualification Update
This qualification is designed for those taking an Advanced Apprenticeship in Customer Service. It reflects the skills and knowledge required of those in a customer service role with accountability.
It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.
All units will be assessed using the verified model.
Benefits
- Combined qualification containing both knowledge and competence units
- To be included in the Advanced Customer Service Apprenticeship framework
- Based on the revised Customer Service National Occupational Standards (NOS).
Letters of endorsement from employers and/or educational institutions
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