Customer Service Level 4 Diploma (NVQ) – 10381 Notes

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Customer Service Level 4 Diploma (NVQ) – 10381 (from 2014) Past Papers

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Updates

15 September 2019 : Customer Service Level 4 Diploma (NVQ) – 10381notes and other quick revision resources are now available. 

Vocational Qualifications (Certification only) Customer Service Level 4 Diploma (NVQ) Notes

Qualification update

The qualification is designed for those working in a senior role, in a position to influence decision making and shape how customer service is delivered inside or outside of the organisation.

All units are assessed using the verified model.

Benefits

  • Based on the revised Customer Service National Occupational Standards (NOS)
  • Developed in collaboration with Skills CfA, the sector body for Customer Service.

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