Customer Service Level 1 Certificate – 10378 (from 2014) Vocational Qualifications (Certification only) Specification

Customer Service Level 1 Certificate (NVQ) – 03454 Vocational Qualifications (Certification only) Specification

Customer Service Level 3 Diploma (NVQ) – 03456 Vocational Qualifications (Certification only) Specification

Customer Service Level 4 Diploma (NVQ) – 10381 (from 2014) Vocational Qualifications (Certification only) Specification