Contact Centre Operations Level 3 NVQ Diploma – 10268 Notes

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Updates

15 September 2019 : Contact Centre Operations Level 3 NVQ Diploma – 10268notes and other quick revision resources are now available. 

Vocational Qualifications (Certification only) Contact Centre Operations Level 3 NVQ Diploma Notes

Qualification update

This qualification is suitable for those people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Such individuals may or may not be in roles where they have direct line responsibility for people within contact centres. This qualification is a component of the new SASE and SASW compliant Apprenticeship frameworks in Contact Centre Operations.

Benefits

  • New QCF qualifications are mapped to the latest National Occupational Standards
  • Both competence and knowledge elements of apprenticeship frameworks available from OCR
  • Centres can remain with OCR and benefit from established relationship and customer support
  • Increasing demand from industry for employees with good customer facing skills.

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