Contact Centre Operations Level 3 NVQ Diploma – 10268 Vocational Qualifications (Certification only) Specification
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Contact Centre Operations Level 3 NVQ Diploma – 10268 Past Papers
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Updates
01 October 2019 : Contact Centre Operations Level 3 NVQ Diploma – 10268 specification is now available.
Vocational Qualifications (Certification only) Contact Centre Operations Level 3 NVQ Diploma Specification
Qualification update
This qualification is suitable for those people who have the scope to bring about permanent improvements in service delivery that benefit customers and the organisation for which they work. Such individuals may or may not be in roles where they have direct line responsibility for people within contact centres. This qualification is a component of the new SASE and SASW compliant Apprenticeship frameworks in Contact Centre Operations.
Benefits
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