Customer Service Level 1 Certificate – 10378 Vocational Qualifications (Certification only) Specification

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Updates

01 October 2019 : Customer Service Level 1 Certificate – 10378 specification is now available.

Vocational Qualifications (Certification only) Customer Service Level 1 Certificate Specification

Qualification update

This qualification reflects the skills and knowledge required of people considering, or working in a role which involves dealing directly with customers.

All units are assessed using the verified model.

Benefits

  • Combined qualification containing both knowledge and competence units
  • Ideal for use in Traineeships
  • Based on the revised Customer Service National Occupational Standards (NOS)
  • An ideal stepping stone onto Customer Service Apprenticeship qualifications.

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