Customer Service Level 1 Certificate (NVQ)- 03454 Vocational Qualifications (Certification only) Specification

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Customer Service Level 1 Certificate (NVQ) – 03454 Past Papers

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Customer Service Level 1 Certificate (NVQ)- 03454 Other Resources

Updates

01 October 2019 : Customer Service Level 1 Certificate (NVQ)- 03454 specification is now available.

Vocational Qualifications (Certification only) Customer Service Level 1 Certificate (NVQ) Specification

Qualification update

The OCR Level 1 NVQ Certificate in Customer Service is designed to reflect the skills and knowledge of people who are thinking about a career or working in a job which involves dealing with customers and activities.

Benefits

  • All units are based on the national occupational standards for customer service.
  • Candidates have the opportunity for both full qualification and unit certification.
  • All units have been assigned a level and a credit value.

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