Customer Service Level 2 Certificate (NVQ) – 03455 Vocational Qualifications Specification
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Updates
01 October 2019 : Customer Service Level 2 Certificate (NVQ) – 03455 specification is now available.
Vocational Qualifications Customer Service Level 2 Certificate (NVQ) Specification
Qualification update
The OCR Level 2 NVQ in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. This qualification is approved by the CfA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.
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