Customer Service Level 2 Diploma – 10379 Vocational Qualifications Specification
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Updates
01 October 2019 : Customer Service Level 2 Diploma – 10379 specification is now available.
Vocational Qualifications Customer Service Level 2 Diploma Specification
Qualification update
This qualification is designed for those taking an Intermediate Apprenticeship in Customer Service. It reflects the skills and knowledge required of people working in a customer service role.
It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.
All units will be assessed using the verified model.
Benefits
- Combined qualification containing both knowledge and competence units
- To be included in the Intermediate Customer Service Apprenticeship framework
- Based on the revised Customer Service National Occupational Standards (NOS).
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