Customer Service Level 3 Diploma – 10380 Vocational Qualifications Specification

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Customer Service Level 3 Diploma – 10380 Past Papers

Customer Service Level 3 Diploma – 10380 (from 2014) Notes

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Customer Service Level 3 Diploma – 10380 (from 2014) Other Resources

Updates

01 October 2019 : Customer Service Level 3 Diploma – 10380 specification is now available.

Vocational Qualifications Customer Service Level 3 Diploma Specification

Qualification update

This qualification is designed for those taking an Advanced Apprenticeship in Customer Service. It reflects the skills and knowledge required of those in a customer service role with accountability.

It is also ideal for non-apprentices wanting to evidence both knowledge and competence in their given Customer Service role.

All units will be assessed using the verified model.

Benefits

  • Combined qualification containing both knowledge and competence units
  • To be included in the Advanced Customer Service Apprenticeship framework
  • Based on the revised Customer Service National Occupational Standards (NOS).

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