Principles of Contact Centre Operations Level 3 Certificate – 10267 Vocational Qualifications (Certification only) Specification
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Principles of Contact Centre Operations Level 3 Certificate – 10267 Specification
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Updates
01 October 2019 : Principles of Contact Centre Operations Level 3 Certificate – 10267 specification is now available.
Vocational Qualifications (Certification only) Principles of Contact Centre Operations Level 3 Certificate Specification
Qualification update
The Level 2 and Level 3 Certificates in Principles of Contact Centre Operations (10266 and 10267) are vocationally-related qualifications, designed to extend learners’ knowledge and understanding of the contact centre industry. Developed in partnership with the CfA, the body responsible for qualifications and standards within the sector, they are ideal for those considering a career or already working in customer contact centres.
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