Conflict Management (L2) BTEC Specialist and Professional qualifications Syllabus

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Conflict Management (L2) BTEC Specialist and Professional qualifications Syllabus

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Conflict Management (L2) Syllabus

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Updates

25 October 2019 : Conflict Management (L2) Syllabus is now available.

 BTEC Specialist and Professional qualifications Conflict Management (L2) Syllabus

Specification

Here you’ll find support for teaching and studying the Level 2 BTEC Specialist Award in Conflict Management. This qualification, accredited on the Qualifications and Credit Framework (QCF), is for learners who work in, or want to work in, any sector where they may face confrontational situations with customers, service users or members of the public – particularly the security, justice and public services sectors.

This course covers managing conflict in the workplace when dealing with customers, service users or the public.

You may find the part useful :p 

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