Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism (L2) Notes

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Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism (L2) Notes

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15 October 2019 : Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism (L2) notes and other quick revision resources are now available. 

BTEC Specialist and Professional qualifications Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism (L2) Notes

Specification

Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus About Pearson Pearson is the world’s leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com This specification is Issue 2. Key changes are listed in the summary table on the next page. We will inform centres of any changes to this issue. The latest issue can be found on the Pearson website: qualifications.pearson.com These qualifications were previously known as: Pearson BTEC Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Tourism (QCF) Pearson BTEC Level 2 Award in Cultural Awareness in Customer Service for Hospitality, Leisure, Travel and Tourism (QCF) Pearson BTEC Level 2 Award in Meeting the Requirements of Customers with Specific Needs in Hospitality, Leisure, Travel and Tourism (QCF) The QN remains the same. References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

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