Contact Centre Operations (L3) NVQ and competence-based qualifications Syllabus
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Contact Centre Operations (L3) Other Resources
Contact Centre Operations (L3) Notes
25 October 2019 : Contact Centre Operations (L3) Syllabus is now available.
06 June 2020 : All content for Contact Centre Operations (L3) has been updated.
|Contact Centre Operations L3 Syllabus|
NVQ and competence-based qualifications Contact Centre Operations (L3) Syllabus
Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus About Pearson Pearson is the world’s leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com This specification is Issue 3. Changes are detailed in the summary table on the next page. We will inform centres of any changes to this issue. The latest issue can be found on the Pearson website: qualifications.pearson.com These qualifications were previously known as: Edexcel Level 1 NVQ Award and Certificate in Contact Centre Operations (QCF) Edexcel Level 2 NVQ Certificate in Contact Centre Operations (QCF) Edexcel Level 3 NVQ Diploma in Contact Centre Operations (QCF) Edexcel Level 4 NVQ Diploma in Contact Centre Operations (QCF) References to third party material made in this specification are made in good faith. We do not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
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