Customer Service (L4) – 2014 NVQ and competence-based qualifications Syllabus
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Customer Service (L4) – 2014 Other Resources
25 October 2019 : Customer Service (L4) – 2014 Syllabus is now available.
06 June 2020 : All content for Customer Service (L4) – 2014 has been updated.
|Customer Service L4 – 2014 Syllabus|
NVQ and competence-based qualifications Customer Service (L4) – 2014 Syllabus
Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK’s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualifications website at qualifications.pearson.com. Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus About Pearson Pearson is the world’s leading learning company, with 35,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com This specification is Issue 4. Key changes are listed in the summary table on the next page. We will inform centres of any changes to this issue. The latest issue can be found on the Pearson website: qualifications.pearson.com This qualification was previously known as: Pearson BTEC Level 3 Diploma in Customer Service (QCF) The QN remains the same. References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)
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