Customer Service Practitioners (L2) BTEC Specialist and Professional qualifications Syllabus

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Customer Service Practitioners (L2) BTEC Specialist and Professional qualifications Syllabus

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Customer Service Practitioners (L2) Syllabus

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Updates

25 October 2019 : Customer Service Practitioners (L2) Syllabus is now available.

 BTEC Specialist and Professional qualifications Customer Service Practitioners (L2) Syllabus

Specification

The Pearson BTEC Level 2 Certificate for Customer Service Practitioners is designed to support the off-the job training and development of learners on the Customer Service Practitioner Apprenticeship Standard by helping them to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role.

You may find the part useful :p 

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