Delivery of Conflict Management Training (L3) BTEC Specialist and Professional qualifications Syllabus

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 Delivery of Conflict Management Training (L3) | BTEC Specialist and Professional qualifications | Pearson | Syllabus

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Updates

25 October 2019 : Delivery of Conflict Management Training (L3) Syllabus is now available.

 BTEC Specialist and Professional qualifications Delivery of Conflict Management Training (L3) Syllabus

Specification

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Award in Delivery of Conflict Management Training. This qualification, which is aimed at learners who have already achieved a generic training qualification and now require a more specialist qualification to teach conflict management skills to door supervisors, security guards or other customer-facing roles.

This course covers managing conflict in the workplace when dealing with customers, service users or the public, and delivering scenario-based conflict management training.

You may find the part useful :p 

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