About Tech-level IT: User support TVQ01012,TVQ01014 Syllabus
Level 3 Foundation Technical Level IT: Technical Support
Ofqual qualification number | 601/7126/1 | AQA qualification number | TVQ01014 |
First registration date | 1 September 2016 | Age range | 16-18, 19+ |
Last registration date | 31 August 2020 | UCAS points | Information on UCAS points can be obtained from ucas.com |
Last certification date | 31 August 2023 | Performance table points | Information on performance measures can be found at education.gov.uk |
Total qualification time (TQT) | 380 (GLH = 360) (See TQT section for more information) | Eligibility for funding | Yes |
Unit weighting Externally assessed Internally assessed | 25% each unit (2 x units) 25% each unit (2 x units) | Entry requirements | There are no formal entry requirements for this qualification set by AQA |
Mandatory units | All units in this qualification are mandatory. |
Re-sits, re-submissions and re-takes | The learner is permitted one re-sit/re-take in relation to each unit of the qualification. Where a unit is examined/externally assessed, this means one re-sit. Where a unit is internally assessed and externally quality assured, this means one re-take. Re-sits, re-submissions and re-takes are each permitted where learners have both failed the requirements of the unit and where the learner wishes to improve on a grade received. Any re-submission of an assignment (ie a second attempt at an internally assessed unit task/assignment prior to external quality assurance) must be undertaken without further guidance from the tutor and must be completed within a defined and reasonable period of time following the learner receiving their initial result of the assessment. |
Assessment model | This qualification contains externally examined and internally assessed units. Internally assessed units are externally quality assured by AQA. | Examination sessions | January and June each year |
Employer involvement during delivery | It is a requirement that employers are engaged meaningfully in the delivery of this qualification. Further information on this can be found in the individual units (where relevant) and the Meaningful employer involvement section. |
Grading | The units are graded Pass, Merit or Distinction The overall qualification is graded as P, M, D, D* |
Transferable skills contextualised within the units of this qualification |
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These are the skills deemed essential by the employers and professional bodies AQA has collaborated with on the development of this qualification. We have contextualised units around these ‘soft’ skills. There may be more than one opportunity for each transferable skill to be evidenced to the required standard across the units within the qualification. It is important to note that learners must demonstrate successful achievement of the identified transferable skill(s) appropriate to the qualification on oneoccasion to the required standard in the identified unit(s). Evidence produced for the transferable skills will be internally assessed and externally quality assured. |
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Level 3 Technical Level IT: User Support
Ofqual qualification number | 601/7130/3 | AQA qualification number | TVQ01012 |
First registration date | 1 September 2016 | Age range | 16-18, 19+ |
Last registration date | 30 August 2020 | UCAS points | Information on UCAS points can be obtained from ucas.com |
Last certification date | 30 August 2023 | Performance table points | Information on performance measures can be found at education.gov.uk |
Total qualification time (TQT) | 760 (GLH = 720) (See TQT section for more information) | Eligibility for funding | Yes |
Unit weighting Externally assessed Internally assessed | 12.5% each unit (3 x units) 12.5% each unit (5 x units) | Entry requirements | There are no formal entry requirements for this qualification set by AQA. |
Mandatory units | All units in this qualification are mandatory. |
Re-sits, re-submissions and re-takes | The learner is permitted one re-sit/re-take in relation to each unit of the qualification. Where a unit is examined/externally assessed, this means one re-sit. Where a unit is internally assessed and externally quality assured, this means one re-take. Re-sits, re-submissions and re-takes are each permitted where learners have both failed the requirements of the unit and where the learner wishes to improve on a grade received. Any re-submission of an assignment (ie a second attempt at an internally assessed unit task/assignment prior to external quality assurance) must be undertaken without further guidance from the tutor and must be completed within a defined and reasonable period of time following the learner receiving their initial result of the assessment. |
Assessment model | This qualification contains externally examined and internally assessed units. Internally assessed units are externally quality assured by AQA. | Examination sessions | January and June each year |
Employer involvement during delivery | It is a requirement that employers are engaged meaningfully in the delivery of this qualification. Further information on this can be found in the individual units (where relevant) and the Meaningful employer involvement section. |
Grading | The units are graded Pass, Merit or Distinction The overall qualification is graded as PP, MP, MM, DM, DD, D*D, D*D* |
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